Privacy Policy
ScalePilot AI, LLC (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, or AI-powered tools.
1. Information We Collect
Personal Information: Name, email, phone number, billing details.
Business Information: Company name, industry, service preferences.
Communications Data: Chat transcripts, SMS, call logs, and campaign interactions.
Technical Data: IP address, browser type, device identifiers, and website usage.
2. How We Use Information
We use your data to:
Deliver and manage our services (AI chatbots, SMS/email campaigns, automations, and appointment booking).
Provide customer support and communicate with you.
Improve our platform and personalize services.
Comply with legal obligations and prevent fraud.
3. Sharing of Information
We do not sell your personal information. We may share information only with:
Service providers who help us deliver services (e.g., payment processors, hosting providers).
Clients (if you are an end-user engaging with one of our clients through our AI systems).
Authorities when required by law.
4. Data Security
We use reasonable safeguards (encryption, access controls, monitoring) to protect your data, but no system is completely secure.
5. Your Rights
Depending on your location, you may have rights to:
Access, correct, or delete your information.
Opt out of communications.
Request data portability.
To exercise these rights, contact us at [email protected].
6. Data Retention
We retain information only as long as needed to provide services and comply with legal obligations. Client data is securely deleted within 30 days of termination unless otherwise required by law.
7. Third-Party Links
We are not responsible for the privacy practices of third-party websites.
8. Children’s Privacy
Our services are not directed to individuals under 18.
9. Updates
We may update this Privacy Policy. Changes will be posted on this page with a revised effective date.
10. Contact Us
ScalePilot AI, LLC
360-867-8294
Email: [email protected]